Terms and conditions
The following terms and conditions shall be applied for safaris and
tours offered and delivered during all seasons by Pinewoods huskies
(All Off Road Oy), through its Safari Programs in its destination
Rovaniemi(Including but not limited to)
COMMERCIAL TERMS
Services and Prices:
The prices and the services offered, and to be delivered by Pinewood's huskies , under these Terms & Conditions, are set out in the program descriptions for each program service / tour. The given prices include VAT according to the Taxation Laws and Regulations of Finland.
Pinewoods huskies reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes,
fuel prices, animal feed prices etc.) beyond the control of Pinewood's huskies .
Reservation:
Reservation received by Pinewood's huskies is
considered as confirmed upon reservation confirmation sent by Pinewood's huskies to the consumer. Payment options will be presented in
confirmation email, or in case of reservations are made on the spot, during the booking process.
Child Policy
For children of age 4-14 years Pinewood’s huskies will apply special child rates. Discount is Safari specific.
Children (also referred as infants) of age 0-3 years are free of charge.
Cancellation:
For cancellations, please inform info@pinewoodshuskies.fi and refer to your booking number.
Cancellation inquiry shall be made in writing within office hours in Finland.
The requested cancellations are subject to the written approval of Pinewood's huskies.
Our cancellation policy:
– Cancellation less than 7 days before listed departure time no refund.
– If we have to cancel a confirmed program due to the weather
conditions, and are unable to reschedule the booked program we will
refund 100% of the total booking sum.
Changes:
For changes, please inform info@pinewoodshuskies.fi and refer to your booking number. All changes or alterations to be
made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of
Pinewood's huskies.
Service language:
Language used for guiding and during all services is English or Finnish if not otherwise stated or agreed.
Photos and videos:
Pinewood’s huskies reserves the right to use
any photograph/video taken at safaris/ tours organized by Pinewood's huskies without the expressed written/oral permission of those
included within the photograph/video.
Pinewood’s huskies may use the
photograph/video in publications or other media material produced, used
or contracted by Pinewoods huskies including but not limited to:
brochures, invitations, books, newspapers, magazines, television, websites, etc.
Any person desiring not to have their photo taken or distributed must contact info@pinewoodshuskies.fi in writing of his/her/their intentions and include a photograph. Pinewood’s huskies will use the photo for identification purposes and will hold it
in confidence as stated in our privacy policy.
Any person or organization not affiliated with Pinewood’s huskies may not use, copy, alter or modify Pinewood’s huskies photographs, graphics, videography or other, similar reproductions or recordings
without the advance written permission of an authorized designee from
Pinewood’s huskies.
GENERAL TERMS & CONDITIONS
1. RESPONSIBILITY OF THE CUSTOMER
The customer is responsible for doing the best to avoid the amount of
damage. Pinewood’s huskies is not responsible for an accident that has
been caused by a slight negligence or customers own negligence. The
customer is responsible for all damages caused by their equipment,
children, animals, staff, performers or audience to Pinewood’s huskies
or to any third party that in accordance with the agreement is
providing services together with Pinewood’s huskies. The customer is
under contract to follow the instructions given by the staff of
Pinewood’s huskies considering the venues, gear, animals and
equipment. The customer is responsible for following the timetable of
the program. If the customer neglects this duty, Pinewood’s huskies
has the right to charge the expenses caused by the neglect.
2. RESPONSIBILITY OF THE OPERATOR
Liability for
damages considering transportation is limited by the legislation of
transportation (agreements valid in Finland or internationally).
Pinewood’s huskies is not responsible for indirect or unforeseen
damages as losing profit or equivalent. Pinewood’s huskies is not
responsible for damages caused by insuperable or unforeseen reasons
that Pinewood’s huskies could not prevent. Motives like these are for
example war operations, natural catastrophe, infectious disease, strike
and equivalent events. Pinewood’s huskies is responsible for
informing the passengers immediately of this and aim to act in a way
that the damages suffered by the passenger will stay as small as
possible. The passenger has the right to compensation (from a damage to
a person, item or property), which has been caused by an error in a
performance of tour operator, if the mistake or accident is in
consequence of negligence. The claim for compensation has to be
presented in writing to the operator, not later than two weeks after
the trip has ended, if there is no special reason for extending the
time.
3. LIABILITY
Pinewood’s huskies shall exercise
pro-activity, contingency, due diligence and appropriate health and
safety measures in accordance with the laws and regulations of Finland
and Finnish standards of recommended practices of program services at
all times when delivering offered services under these terms and
conditions.
Liability Insurance
Pinewood’s huskies has a Liability Insurance provided by
If P&C Insurance Ltd (publ), branch in Finland
Motor Liability Insurance
All the coaches or other motorized transport vehicles used in traffic in
Finland must have valid Motor Liability Insurance. The valid Motor
Liability Insurance of the vehicle that caused the accident shall cover
compensation for damages or injury resulting from a road accident. Under
the provisions, any person suffering bodily injuries is entitled to
receive compensation for the cost of medical treatment, pain and
suffering, and handicap, in accordance with the terms and conditions of
Motor Liability Insurance and laws and regulations of Finland.
Compensations are based on tariffs in accordance with laws and
regulations of Finland and orders of the Finnish authorities. Damages
for property are by law limited up to EUR 3.300.000. But if an injured
party has willfully or out of gross negligence caused his/her own
injury, the injured party is not entitled to compensation.
Pinewood’s huskies is not liable for any loss, injury or damage
whether direct, indirect or consequential, arising from incidents or
accidents during transfers, except to the extent that such loss, injury
or damage is caused by intention or by gross negligence. Personal
travel insurance is therefore highly recommended.
EU –and EEA and Swiss citizens, who have European Health Insurance
Card, are entitled to medical services in Finland while visiting here,
which will be provided in accordance with the legislation of the
Finland.
The Consumer agrees to indemnify and hold harmless Pinewood’s
huskies , its officers and employees from and against liability for any
indirect loss and costs arising from any negligent act or omission or
from any breach of the Terms and Conditions.
Self-Liability
All snowmobiles used in safaris are insured as required by Finnish law
and the coverage is subject to the above-mentioned Motor Liability
Insurance terms and conditions.
Pinewood’s huskies reserves the right to change the routing and
duration of all excursions if necessary according to the prevailing
weather- and snow conditions or if deemed advisable for the sake of
safety and the comfort of the participants and animals. Pinewood’s
huskies reserves the right to discontinue the safari if a participant
is seen as a potential danger to him/herself and participating animals
or to others or is in poor health.
4. OTHER INJURIES
Pinewood’s huskies may only
be held liable for personal injuries or material damage arising from
accidents that have happened during the delivery of the offered
services and which are caused by negligence of Pinewood’s huskies or
its employees or sub-contractors or by the provision of faulty
equipment. Pinewood’s huskies is not liable for any accidental damage
or injury which has to be indemnified under the travel insurance of a
customer. Personal travel insurance is always highly recommended.
Husky safaris can be physically demanding and the participants may be
exposed to different kinds of physical strain. In case the Consumer is
having any illnesses or disabilities (including but not limited to:
instance heart disease, asthma, diabetes, epilepsy, back or hip
problems) that could affect his/her ability to take part in the
Services, or if she is pregnant, she/he should prior to participating
any Services consult medical experts about her/his ability to
participate in the Service in question. Should the Consumer have an
illnesses or disability of this nature, he/she acknowledges that he/she
participates in the Service at his/her own risk.
5. ANIMALS
All animals used in the our programs are trained, as far it is possible
for the activity. All Animals are kept and housed according to the
current prevailing Finnish legislation.
However, behavior of animals can never be fully predicted and
therefore, in order to reduce risks, given safety and other instructions
have to be obeyed.
6. GUIDING
All our guides have undertaken our own training program and are highly qualified.
Husky safaris begin with a driving lesson during which the participants
are briefed on technique and safety rules. Guidance are provided in
English, some of the other languages are available at an additional
cost.
7. CANCELLATION
For cancellations, please inform info@pinewoodshuskies.fi
and refer to your booking number. Cancellation inquiry shall be made
in writing within office hours in Finland. The requested cancellations
are subject to the written approval of Pinewood’s huskies .
Weekly safaris Rovaniemi, Free Individual Travellers (FIT):
Cancellation less than 7 days before listed departure time no refund.
If we have to cancel a confirmed program due to the weather conditions,
and are unable to reschedule the booked program we will refund 100% of
the total booking sum
8. SEVERABILITY
If any part, term or provision of these terms and conditions is partly
or wholly held invalid, illegal or unenforceable, the validity or
enforceability of other provisions, extent part and remainder of these
terms and conditions shall remain in full force and effect.
9. APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in
accordance with the Finnish Law. The Finnish Courts shall have the
exclusive jurisdiction to settle any dispute, controversy or claim
related to such a demand. The District Court of Lapland (in Finnish:
Lapin Käräjäoikeus), placed in Rovaniemi, shall be the court of first
instance.
10. FORCE MAJEURE
Neither Party shall be held
liable for any default, damage or loss due to a condition force majeure
or to unreasonable impairment of the Party’s operations due to a
similar cause (including but not limited to war, strike, weather, lack
of snow, or other natural condition, zombie outbreak etc.). If
encountered a force majeure condition, the Party shall immediately
notify the other Party in writing thereof, and shall keep the other
Party fully informed of the continuance of the force majeure condition
and of any relevant change of circumstances whilst such force majeure
continues. When encountered a force majeure conditions Parties shall
also take all reasonable steps available to it to minimize the effects
of the force majeure on the performance of their obligations under this
contractual relationship.
Pinewood’s huskies (All Off Road Oy) 2023